Prices and payment
All prices are in Swiss francs (CHF) and include statutory VAT where we are subject to VAT (Price Indication Ordinance). You can pay with TWINT, PostFinance, Visa, Mastercard, PayPal or by invoice.
Shipping
We ship within Switzerland with Swiss Post. We pack gaming PCs securely and insured. From a goods value of CHF 500.– shipping is free; below that, the shipping cost shown at checkout applies. The delivery time is stated on the product. After handover to Swiss Post, transport usually takes a few working days.
For purchases for personal or family use, we bear the risk of loss or damage until the parcel is handed to you or you collect the goods from us.
Collection in store
You can collect finished orders free of charge in our store: Mitteldorfstrasse 72, 5033 Buchs AG. There is no flat fee for collecting a finished order.
Repair collection
If we collect a device for repair and bring it back, the flat fee is CHF 80.–. If you bring the device in yourself or collect it yourself after the repair, that is free.
Voluntary right of return
Switzerland has no general statutory 14-day right of withdrawal of the kind that applies to distance contracts in the European Union. The rules on door-to-door sales and similar contracts (Art. 40a et seq. CO) do not apply to orders in this webshop.
In addition to the statutory warranty, you may return unused standard items within 14 days of receipt, in the original packaging and with all accessories. Excluded are PCs we assemble or modify to your specification, in particular via the configurator, and software and licences once the key has been disclosed or the product activated. The statutory warranty still applies to those items.
For a voluntary return without a defect, you pay the return shipping. After we inspect the goods, we refund the purchase price to the original payment method. If the goods show signs of use, we may reduce the refund by the loss in value. Send the goods back to our store address or bring them in.
Statutory warranty
We are liable for defects under Art. 197 et seq. CO. For new movable goods that you buy as a consumer for personal or family use, defect claims expire two years after delivery (Art. 210 CO). This period cannot be shortened by contract. For used goods it may be reduced to at least one year. An advance exclusion of warranty is void if a defect was fraudulently concealed (Art. 199 CO).
Warranty
In addition, we give a warranty of 2 years on PCs we build. We handle warranty cases in our store in Buchs AG. The warranty does not limit the statutory warranty.
Defects
Report a defect as soon as it appears. We inspect the item and remedy the defect by repair or replacement where that is possible and proportionate. If a material defect remains, you can demand a price reduction or reversal of the contract under Art. 205 et seq. CO. If there is a defect, we bear the cost of inspection and return shipping.